Our Privacy Policy Explains
I. Why We Collect Information
We we use the information we collect in various ways including:
- To Provide, operate, and maintain our Platform
- To Improve, personalize, and expand our Platform
- To Understand and analyse how you use our Platform
- To Develop new products, services, features, and functionality
- To Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Platform, and for marketing and promotional purposes
- To Send you emails
- Find and prevent fraud
II. Our Collection of Personal Information
Generally, we collect your personal information on a voluntary basis. However, if you decline to provide certain personal information that is marked as mandatory, you may not be able to access certain services or we may be unable to fully respond to your inquiry.
The personal information that we collect and process will vary depending on the circumstances.
We collect personal information directly from individuals and also automatically through the use of our services. Some examples of how we collect personal information include:
Information collected directly from you: We collect information that you provide to us, such as:
- when you provide your contact information and send other personal information to us through forms or communication channels;
- when you register for a user account on our platform and provide personal information;
III. Your Rights
You have the option to decline submitting information through our platform. However, if you choose to do so, we may not be able to provide certain services to you.
You have the right to lodge a complaint with a supervisory authority.
You have the right to access, rectify, erase, restrict, object to, and/or transfer your personal information. You also have the right to withdraw your consent at any time. You can exercise these rights by contacting us at hello@bistrapay.com
IV. How We Use Your Personal Information
While the purposes for which we may process personal information will vary depending upon the circumstances, in general we use personal information for the purposes listed below. Where the General Data Protection Regulation (GDPR) or other relevant laws apply, we have indicated the legal bases for such processing in parentheses.
- Providing support and services: This includes, for example, providing services you request (and sending related information), operating Bistrapay, communicating with you about your access and use of our services, responding to your inquiries, providing troubleshooting, fulfilling your requests, and providing technical support, as well as other customer service and support purposes. (Legal basis: performance of a contract, legitimate interests)
- Analyzing and improving our business: Analyzing and improving our business: This includes better understanding how users access and use Bistrapay, evaluating and improving our services and business operations, developing new features, offerings, and services, conducting surveys and other evaluations (such as member satisfaction surveys), and conducting other research and analytical purposes. (Legal basis: legitimate interests)
- Personalizing content and experiences: This includes providing or recommending features, content, social connections, and referrals, tailoring the content we send or display on Bistrapay, offering customization and personalized help and instructions, and personalizing your experiences. (Legal basis: consent, legitimate interests)
- Personalizing content and experiences: This includes providing or recommending features, content, social connections, and referrals, tailoring the content we send or display on Bistrapay, offering customization and personalized help and instructions, and personalizing your experiences. (Legal basis: consent, legitimate interests)
- Advertising, marketing, and promotional purposes: This includes reaching you with more relevant ads, evaluating and improving the effectiveness of our ad campaigns, sending you newsletters, offers, or other information that we think may interest you, and contacting you about Bistrapay or information that we think may interest you. (Legal basis: consent, legitimate interests)
- Defending our legal rights: This includes managing and responding to actual and potential legal disputes and claims, and establishing, defending, or protecting our rights or interests (including in the context of anticipated or actual litigation with third parties). (Legal basis: legitimate interests)
- Complying with legal obligations: This includes complying with the law, our legal obligations, and legal process (such as warrants, subpoenas, court orders, and regulatory or law enforcement requests). (Legal basis: compliance with legal obligations)
V. How We Share Your Personal Information
- Service providers: We may disclose personal information to third-party service providers who use this information to perform services for us, such as hosting providers, instructors, advisors, consultants, and customer service and support providers.
- Third parties: We may hire other companies and individuals to perform functions on our behalf. Examples include sending postal mail and email, removing repetitive information from user lists, analyzing data, providing marketing assistance, processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but they may not use it for other purposes.
- Business transfers: We may disclose or transfer personal information as part of any actual or contemplated merger, sale, and transfer of our assets, acquisition, financing or restructuring of all or part of our business, bankruptcy or similar event, including related to due diligence conducted prior to such event where permitted by law.
- Legally required: We may disclose personal information if we are required to do so by law (e.g., to law enforcement, courts or others, e.g. in response to a subpoena or court order).
- Protect our rights: We may disclose personal information where we believe it necessary to respond to claims asserted against us, comply with legal process (e.g., warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and to protect the rights, property, or safety of us, our clients and customers or others.
VI. Cookie, Tracking and Analytics
We may use first-party and third-party cookies, pixel tags, plugins, and other tools to gather device usage and browsing information when users visit Bistrapay. For instance, when you visit our platform, our server may record your IP address (and associated location information) and other information such as the type of your internet browser, your Media Access Control (MAC) address, computer type (Windows or macOS), screen resolution, operating system name and version, device manufacturer and model, language, and the pages you view and links you select on the services, as well as date and time stamps associated with your activities on Bistrapay.
We use this information for security purposes, to facilitate navigation, to personalize and improve your experience while using the services, to improve and measure our advertising campaigns, and to better reach users with relevant advertising both on Bistrapay and on third-party websites. We also gather statistical information about the use of the services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them.
